Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE LOOTZ PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER, AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS HEREIN.

This Privacy Policy outlines how LOOTZ SDN. BHD. Formerly known as TECHVORTEX SDN. BHD. (referred to as "LOOTZ," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you use the LOOTZ web and mobile application (referred to as the "Platform" or "Service"). By accessing and using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect
We may collect various types of information, including but not limited to:

  1. Personal Information: This includes your name, contact information (such as email address, phone number, and address), and other information that personally identifies you.
  2. Transaction and Payment Information: We collect information related to your purchases, payment methods, and billing details.
  3. Usage Information: This includes data about your interactions with the Platform, such as your browsing activity, search queries, and the features you use.
  4. Device Information: We may collect information about the device you use to access our Platform, including your device type, operating system, and unique device identifiers.
  5. Location Information: With your consent, we may collect location data when you use certain features of our Platform.
  6. Social Media Information: If you choose to log in to our Platform using social media accounts, we may collect information from those accounts.

2. How We Use Your Information
We use your information for various purposes, including:

  1. Providing Services: To process and fulfill your orders, provide customer support, and enhance your experience on our Platform.
  2. Communication: To send you transaction-related emails, updates, and promotional materials.
  3. Personalization: To tailor content and offers based on your preferences and usage patterns.
  4. Analytics: To analyze and improve our services, understand user behavior, and optimize the Platform.
  5. Legal Compliance: To comply with legal obligations and respond to legal requests.

3. Sharing Your Information
We may share your information with third parties under the following circumstances:

  1. Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors, delivery partners, and marketing agencies.
  2. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  3. Legal Requirements: We may disclose information when required by law, legal process, or government request.

4. Your Choices

  1. Account Information: You can access and update your account information through the Platform.
  2. Communication: You can opt out of receiving promotional emails by following the unsubscribe instructions in the email or adjusting your notification settings.
  3. Location Data: You can disable location services or grant/deny location permissions in your device settings.

5. Data Security
We implement security measures to protect your information, but no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from teenagers. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

7. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the Platform or other communication methods.

8. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].

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